Truck insurance & accident claims
Truck insurance claims support in Selangor for Isuzu, Fuso and Daihatsu. Ask PTM about damage assessment, repair coordination, new policies or renewal.
Accident claim support
New policy & renewal
Repair coordination
What do you need help with?
Coordinate with the repair
Discuss the repair alongside your claim. Approval depends on your insurer and policy.
Body & PaintClaim enquiry process
Start the conversation safely
Send the model, plate number and a short description. Share photos only when safe.
Confirm the documents
The team explains what is needed and the appropriate channel for sensitive documents.
Review the next arrangement
Discuss assessment, insurer requirements and repair scope. Approval remains with the insurer.
Why PTM?
Accident & insurance claims
Know what to prepare
Get guidance on vehicle details, damage photos and the claim documents required.
Keep claims and repairs connected
Discuss the damage assessment and Body & Paint work alongside the claim.
Support beyond the accident
Ask the same team about a new lorry policy or renewal. Cover and approval follow insurer terms.
Send a request to PTM
Tell us what you need.
Appointments, availability and quotations are confirmed by the team.
Mon-Sat 08:30-17:30. Closed Sundays & public holidays.
Contact PTMTruck insurance claim FAQs
Which brands are supported for claims?
PTM manages accident insurance claims for Isuzu, Fuso and Daihatsu only. Other brands should ask about repair assessment separately.
Is claim approval guaranteed?
No. Approval and benefits depend on the insurer, policy terms and circumstances. The team helps you understand the process and required information.
What information starts an accident claim enquiry?
Start with the model, registration, insurer if known and a short description of the damage. Send photographs when safe; the team will explain the documents needed next.
Can I ask about a new policy or renewal instead?
Yes. Choose the new policy / renewal option and share the vehicle type, business use, fleet size and expiry date where relevant. The team discusses insurer quotations and the applicable cover.
Does PTM also coordinate the accident repairs?
Body & Paint assessment can be discussed alongside the claim. The repair scope, required authorisation and schedule are reviewed with the team; insurer decisions remain separate.
How long will the claim and repair process take?
Timing depends on the documents, assessment, insurer review, repair work and parts. Ask for the next action and an estimated schedule after the case has been reviewed.
Where should I send policy or identity documents?
Do not enter identity or policy document details in the website form. First contact PTM and confirm the required documents and an agreed channel for sharing them.
How and when can I contact the claims team?
WhatsApp PTM on +60 18 383 1000. Business hours are Monday to Saturday, 08:30–17:30, closed Sundays and public holidays. This is not a round-the-clock emergency channel.
